Welcome to Benchmark Global Hospitality
Maximization. Optimization. Not Standardization.
We approach every project with a customized approach, tailored to the physical project, ownership's needs, and the local and regional market. We never assume that everything we do works for every property. As evidenced by our diverse portfolio, no two assets are the same and no two markets are the same, but all have the consistency of Benchmark's quality, service, and performance.
We value our entrepreneurial approach as a distinct competitive advantage over other management companies who, by attempting to standardize everything to the lowest common denominator, squelch creativity. We often say, "we've done a lot of things we've never done before,"—and we like it that way. We think in terms of maximization and optimization, not standardization. Yes, we have minimum standards and policies, but we expect our managers to think on their feet and not always look to a manual on the shelf for answers.
Meeting Room of the Future
With younger generations becoming a larger part of the delegate pool, the
meetings industry continues to evolve and expand at a rapid pace. At a time
when a do more with less budget is becoming the norm meeting planners are
more critically assessing those meeting venues and elements that provide high
impact experiences with strong returns on investment.
The Bar is So Low - The Realities of Memorable Service | TEDx Talks
In the hospitality industry, the service bar is too low. One thing we can do about it is to serve guests proactively. Manage the little things the guest has no time for. Take care of the bathroom. Have them say “My Pleasure” not “No Problem.” We can raise the bar with intentionality and by thinking ahead.