OPERATIONS EXPERTISE

 Extensive Resources

Over the past 30 years, Benchmark has built a strong, multi-disciplinary Home Office team. The Home Office provides strategic direction, departmental support resources, and connectivity to our Benchmark family of properties. We have extensive resources in all areas required to serve owners and hotel guests successfully, including: 

  • Hotel Operations
  • Sales & Marketing
  • Food & Beverage
  • Conference Services
  • Technical Services
  • Information  Technology
  • Human Resources
  • Accounting/Finance
  • Business Development
  • Capital Markets

We deliver strategic and operational value to our property owners. Our entire Home Office team operates under the philosophy that there are "no cash registers in the Home Office." Everyday we must deliver strategic and operational value to our property owners and on-site management teams. At the end of the day, no matter how many Home Office or regional resources are behind us, the managers and employees  on-site, working every day to satisfy the guest/clients' needs, are the most important asset to Benchmark.

One of Benchmark's core values is Entrepreneurship. We expect our managers and employees to think on their feet and react to clients' needs on a daily basis, rather than rely on a corporate manual. We expect our on-site management team to work directly and closely with ownership as a team—avoiding "us vs. them" situations. Benchmark's philosophy is to act as a valued partner, not a vendor.