Guest-dedicated hospitality

Benchmark is a recognized global leader in the management and marketing of resorts, hotels and conference centers.  The company’s two distinctive portfolios of properties, Benchmark Resorts & Hotels and Gemstone Collection, represent the finest in guest-dedicated hospitality in desirable destinations across the United States, in the Caribbean and Japan.  

Under the umbrella of Benchmark Resorts & Hotels is the prestigious portfolio of Certified Benchmark Conference Centers. Since inception over three decades ago, the Benchmark name has been synonymous with meeting excellence and is a globally recognized leader in customer-centric conference center management. Benchmark is also a founding member of the International Association of Conference Centers (IACC). Launched in 1980 as an independent hotel management company, Benchmark now operates internationally, with offices in The Woodlands, Texas, and regional offices around the country.

Benchmark’s capabilities and services cover all phases of a project from consulting on market demand and feasibility analysis, to facilities construction and design, to complete pre-opening marketing and technical services, and to the profitable operational marketing and management of the project.  Further, comprehensive purchasing services are provided through Benchmark Equipment Company, a wholly-owned subsidiary.  It is important to note that Benchmark does not own real estate, so we work in the best interest of our ownership clients in every aspect of our business.  

Benchmark employs more than 6,500 people, who represent our most valuable asset.  Our employees recognize the importance of our service focus to “Be the Difference” in every aspect of our business – with owners, guests, employees, industry partners and the communities where we live.  Benchmark University was established in 1993 and has grown to provide hundreds of training courses and tools to enhance the skills, and most importantly, the “will," of our employees to serve our guests.  

 Our employees are our most valuable asset.